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Trusted Bed and Mattress Sales Since 2007

Refund and Returns Policy

Refunds Policy

Should you not be 100% satisfied with any product purchased at The bed guy we will refund you in full. Refunds will only be considered under the following conditions.

1. The product to be returned must be returned in their original, unopened packaging and they must be unused.
2. The product must be in their original condition.
3. Any custom made products cannot be returned. Extra length beds are considered a custom product.
4. Products with a custom design, fabric or colour choice cannot be returned.
5. Transportation costs of returned products, when they need to be collected by The Bed Guy, will be covered by the client and such costs will be covered by part of the refund. 
6. Any transportation costs that are more than the amount the client originally paid for will also be deducted from the refund.

The refund will be issued within 30 days of the product being returned, and if the product being returned meets the above requirements.

Defective Goods

If the goods purchased are defective; are not of good quality; cannot be used and is not durable for a reasonable period of time; and/or not in good working order; or is not compliant with any applicable standards set under the Standards Act, 1993 (Act No. 29 or 1993), or any other public regulation; then the goods may be returned to The Bed Guy within six months. No claims in this regard will be entertained if lodged after 6 months of purchase notwithstanding warranty claims. 

In the above event The Bed Guy will:

Repair or replace the failed, unsafe or defective goods; or

Refund you the price paid for the goods.

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