Call or WhatsApp 0797763257

Trusted Bed and Mattress Sales Since 2007

Guarantee/Warranty Information

All The bed guy products carry quality assurances backed by the respective manufacturers.
We only carry quality furniture from reputable manufacturers that rarely require utilization of the guarantee or warranty.

In the unlikely event that you encounter a problem, please contact us.
Have your documentation/invoices handy as this will be required by the manufacturer. Any additional supporting documentation such as photos are useful and can help expedite your claim.

All products are supplied with documentation or labeling that contains the details of your warranty and also who to contact in the event that service is required. Should this information not be available, please contact us for assistance. They documentation is contained in the plastic wrapping of the mattress.

In the event that we initiate a service call for you, The bed will assist in lodging the complaint and as far as possible relay any relevant information between the parties should it be required. Each complaint is handled in accordance with the manufacturer’s own internal guarantee claim process.

We’ll do everything we can to minimize inconvenience.

Guarantee Explained

During the guarantee period, any problems with your bed will be rectified at the manufacturer’s expense.
Kindly note however that the guarantee or warranty excludes any transport costs. Should the customer require delivery of the replacement product/collection of the old one, this will be for their account.
The manufacturer will either replace or repair your bed in accordance with their guarantee policy.
The guarantee period varies between manufacturer and model.
The guarantee covers poor workmanship and/or material defects only.

Warranty Explained

Your warranty is in effect after your bed’s guarantee period has elapsed. After which, the Manufacturer will replace or repair your bed in accordance with their warranty policy. If no guarantee is specified then the warranty will become effective on receipt of goods by the customer.
The warranty period varies between Manufacturer and model.
Warranty period varies between manufacturers and models and can range anywhere from between 1 to 25 years.

An example of how the warranty cost will be determined by the Manufacturer (as mentioned before, this will differ from manufacturer to manufacturer).
After the initial guarantee period (IF offered) the manufacturer will levy a service charge of 1/15th (in the case of a 15 year warranty) of their recommended retail purchase price at the time of complaint, multiplied by the number of years it’s been in use.

IMPORTANT

  • Transport costs are not included under the warranty and will be levied if transport is required.
  • The warranty period is not an indication of the life span of your bed, but rather the quality. Generally, the higher the warranty, the better the quality.

  • The manufacturer will replace or repair at their discretion. Older or discontinued models will have to be replaced.
  • The warranty does not cover fair wear and tear. The warranty covers defects and /or poor workmanship only.
  • The warranty rebate in the event of replacement will only be applied against the same model bed, or current equivalent.
  • The manufacturer will only accept a guarantee or warranty claim provided that the bed is in a hygienic and clean condition and has been used in accordance to their usage specifications (max weight recommendations where applicable, usage etc), and has been maintained as per their maintenance guidelines. (turning, rotation etc).

*VERY NB* THE BED GUY DOES NOT CARRY OR OFFER ANY WARRANTY OR GUARANTEE ON ANY ITEM. THIS IS THE SOLE RESPONSABILITY OF THE MANUFACTURER. IN THE EVENT THAT THE MANUFACTURER HAS GONE OUT OF BUSINESS YOUR CLAIM CAN BE LODGED TO THE WINDING UP AGENTS OF THE MANUFACTURER. 

Free delivery anywhere in Gauteng
2-3 Working day lead time on most items
Factory backed warranties and guarantees
100% Safe and Secure Checkout